Customer policy

Cancellation Policy

Customers may cancel a booked service at least 48 hours before its scheduled start for a full refund.

Effective date: 15 September 2026

Customer cancellations

Send the cancellation request to info@pregnancyuae.aewith the booking reference and customer name. The request must be received at least 48 hours before the scheduled service to qualify for a full refund.

Cancellations received less than 48 hours before the scheduled service are non-refundable, except where required by applicable law or where the provider cancels or cannot supply the service.

Provider cancellations

If the licensed service provider cancels or the service becomes unavailable, the customer may accept an alternative arrangement or request a full refund.

Refund timing

Approved refunds are made only through the original payment method. Please allow 10 to 45 days for the refund transfer to be completed, depending on the issuing bank of the credit card.