Customer policy
Refund Policy
This policy explains when customers may request a refund for a service booked through PregnancyUAE.
Effective date: 15 September 2026
When a full refund is available
- The customer cancels at least 48 hours before the scheduled service.
- The licensed service provider cancels the booking.
- The purchased service becomes unavailable and no acceptable alternative is agreed.
- The customer was charged more than once for the same transaction.
Non-refundable cancellations
Customer cancellations made less than 48 hours before the scheduled service are non-refundable, except where required by applicable law or where the provider cancels or cannot supply the service.
How to request a refund
Email info@pregnancyuae.ae with the booking reference, customer name, service date, and reason for the request. We may ask for information reasonably needed to verify a duplicate charge or unavailable service.
Refund method and timing
Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.